Last updated: October 21, 2026
This Refund and Returns Policy applies to purchases on foliohide.com.
30-day return window
You may request a return within 30 days of delivery. Items must be unused, in the same condition you received them, and in the original packaging.
What we do not accept
- Cases with clear signs of use, scratches, or damage caused after delivery
- Items missing parts that were included in the original package
- Returns started more than 30 days after delivery
Fit / model issues
FolioHide listings are sold for a specific tablet model. Before ordering, check the product title, model-fit guide, and your tablet’s model code (for example SM-…). If the case does not fit because the wrong model was ordered, contact us within 30 days with photos of the tablet model label and the case on/off the device. We will advise whether an exchange or return is available.
Damaged or defective on arrival
If the package or product arrives damaged or defective, email support@foliohide.com within 7 days of delivery with your order number and clear photos of the packaging and product. We will arrange a replacement or refund.
How to start a return
- Email support@foliohide.com with your order number and reason
- Wait for return instructions and the return address
- Ship the item back using a trackable method
Refunds
Approved refunds are issued to the original payment method after we receive and inspect the returned item. Original outbound shipping is usually non-refundable unless the return is due to our error or a defective product. Return postage is paid by the buyer unless we confirm the item was defective or we shipped the wrong product.
Contact
Returns: support@foliohide.com